Frequently Asked Questions (FAQ)

Complete and definitive answers about the AlurKerja platform, pricing, integrations, and technical support.

Product & Functionality

What is AlurKerja?

AlurKerja is a SaaS platform for SOP management and business process automation. We help companies digitize workflows from manual to web-based interactive workflows without coding.

What is BPMN 2.0?

BPMN 2.0 is an international notation standard for modeling business processes. AlurKerja uses this standard so workflow diagrams are easy to understand visually and can be executed directly by the engine.

Read the full BPMN 2.0 definition →
Difference between AlurKerja vs Trello/Asana?

Trello and Asana are free, card-based task management tools. AlurKerja is a Business Process Management (BPM) platform where tasks run automatically following standard operating procedures and rules (SOPs).

For what size of company?

AlurKerja is ideal for mid-market to enterprise companies with 50+ employees, which have complex operational processes, strict compliance needs, and cross-departmental teams.

Pricing & Trial

Is there a free trial?

Yes, we provide free access (free trial) for 3 full months without requiring a credit card. You can try modeling your company's SOPs for free.

How much is the AlurKerja subscription?

Harga langganan bervariasi bergantung pada kebutuhan dan jumlah pengguna aktif. Silakan kunjungi halaman Pricing kami atau hubungi tim sales untuk mendapatkan penawaran khusus enterprise.

Can I upgrade or downgrade the plan?

Of course. Flexibility is very important. You can upgrade or downgrade your subscription plan at any time according to your business growth and team needs.

Is there an initial setup fee?

There is no setup fee for standard SaaS services. If you need custom implementation assistance, legacy system integration, or On-Premise deployment, additional professional services fees will apply.

Technical Aspects & Integration

What systems can AlurKerja integrate with?

AlurKerja supports broad integration via REST API, Webhooks, direct database connections, email, and third-party applications like Odoo ERP, WhatsApp, and Telegram.

Where is our data stored?

Secara default, data disimpan di data center Contabo di Jerman dan Singapura dengan tingkat keamanan tinggi. Untuk Enterprise, kami menyediakan opsi Data Residency di server lokal Indonesia. Pelajari lebih lanjut.

How long does implementation take?

For standard SaaS (Cloud) platforms, the system is instantly active (instant deployment) within minutes. Creating the first workflow model typically takes a few days depending on the complexity of your SOPs.

Customer Support

How do I get support?

Our support team is available via email (support@alurkerja.com) and an integrated ticketing system. Enterprise customers receive a dedicated SLA, priority incident handling, and a dedicated account manager.

Is technical documentation available?

Yes, we provide comprehensive documentation, step-by-step user guides, and API references within our documentation portal to help you and your developer team.

Did Not Find Your Answer?

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